Terms and Conditions for Landscaping Chiswick

These Terms and Conditions apply to all landscaping services in Chiswick and set out the basis on which work is booked, carried out and paid for. By requesting a quotation, confirming a booking, or allowing work to begin, the client agrees to these terms. They are intended to create a clear understanding between the client and the service provider, reduce uncertainty, and ensure that landscaping Chiswick projects are delivered in a professional and lawful way.

In these terms, references to “we”, “us” and “our” mean the landscaping service provider, and “you” or “the client” means the person, business or organisation receiving the services. These terms apply whether the work relates to garden maintenance, planting, turfing, paving, fencing, soft landscaping, hard landscaping, or related outdoor works. Any variation must be agreed in writing before the relevant work begins.

1. Booking process
All bookings start with an enquiry and, where appropriate, an inspection of the site or review of supplied information. After assessment, we may issue a quotation, estimate or proposed schedule of works. A quotation is based on the information available at the time and may change if the client’s instructions change or if unforeseen site conditions are discovered. A booking is only confirmed once the client accepts the quotation or estimate and, where requested, pays any deposit or advance payment. We may refuse a booking if the requested work is unsafe, impractical, outside our scope, or otherwise unsuitable.

Once a booking is confirmed, we will agree an approximate date or time window for the work. Dates may be subject to weather, access issues, material availability, seasonal conditions, or operational delays. For landscaping in Chiswick, as with all external works, adverse weather can affect planting, turf installation, excavation, paving and other outdoor activities. Where a date must change, we will seek to give reasonable notice and propose an alternative date. The client must ensure that access to the property is available at the agreed time and that any necessary permissions, permits or consents have been obtained unless we have expressly agreed to arrange them.

If the site is not ready for the planned work, or if access is not reasonably possible, we may postpone the visit and charge reasonable costs incurred, including wasted attendance time, parking, storage, delivery redirection or labour waiting time. The client is responsible for making sure that pets, children, valuables, vehicles and fragile items are secured before work starts. Any instructions given by the client must be accurate and complete. We are entitled to rely on the information provided when planning and carrying out the services.

2. Scope of services
We will provide only the services stated in the accepted quotation, contract, or written instructions we have confirmed. Any additional tasks, changes to materials, design alterations, or extra labour requested after booking may incur extra charges. We are not obliged to carry out work that falls outside the agreed scope. If the client asks for a variation, we may issue a revised price and revised completion date. Where practical, materials will be selected to match the agreed specification, but natural products may vary in colour, finish, size, grain, density, or appearance.

3. Payments
Unless agreed otherwise in writing, payment terms will be specified in the quotation or invoice. We may request a deposit before materials are ordered or work is scheduled. Deposits may be non-refundable where materials have been purchased, labour has been allocated, or the booking has reserved a date that could not reasonably be re-sold. Final invoices are normally payable within the period stated on the invoice. Payment must be made in full and cleared funds without deduction or set-off unless required by law. We accept only the payment methods we confirm in advance. Late payment may result in suspended work, cancelled future bookings, or recovery action.

If payment is not received by the due date, we may charge interest and recovery costs to the fullest extent permitted by law. We may also withhold completion certificates, warranties, or further services until all outstanding sums are paid. Title to any materials supplied by us does not pass to the client until full payment has been received, where permitted by law. If the client raises a genuine dispute about an invoice, the client must pay any undisputed amount on time and notify us promptly of the issue.

4. Cancellations and rescheduling
The client may request to cancel or reschedule a booking by giving notice in writing. The amount charged on cancellation depends on the timing of the notice, the level of preparation already carried out, and any non-recoverable expenses incurred. If cancellation occurs after materials have been ordered, delivery arranged, or labour scheduled, we may retain all or part of the deposit and invoice additional reasonable costs. If the client repeatedly reschedules, we may treat the booking as cancelled and apply the relevant charges.

We may cancel or postpone a booking if there are safety concerns, severe weather, staff illness, supply failures, access problems, non-payment, or circumstances beyond our control. If we must cancel for reasons within our control, we will normally offer a new date or refund any amount paid for work not yet carried out, excluding reasonable costs already incurred where lawful. We are not liable for delay caused by events outside our reasonable control, including storms, floods, utility failures, transport disruption, industrial action, or acts of third parties.

5. Client responsibilities
The client must provide accurate information about the property, boundaries, underground services, drainage, planning restrictions, rights of way, shared access, and any known hazards. The client must disclose any hidden risks, including buried cables, pipes, tanks, asbestos, unstable structures, protected trees, or contaminated ground. If we suspect that further checks are needed, we may stop work until the matter is resolved. The client is responsible for obtaining any permissions from landlords, freeholders, neighbours, management companies or local authorities unless we have agreed in writing to do so.

The client must ensure the site is reasonably clear for the agreed work. Unless otherwise stated, we do not move heavy furniture, dismantle structures beyond the agreed scope, or remove items that are not part of the project. If such tasks are required, they may be priced separately. The client should notify us promptly of any special requirements relating to water supply, electricity, access times, noise limitations, or safeguarded plants and structures. Any failure to do so may affect the schedule or outcome of the works.

6. Materials, waste and environmental compliance
For all landscaping Chiswick services, waste handling must comply with applicable UK law, including environmental and duty-of-care requirements. Any waste generated by the works will be managed responsibly, segregated where appropriate, and removed only to authorised facilities or by licensed waste carriers where required. Fly-tipping, unauthorised disposal, or disposal of controlled waste in domestic bins is strictly prohibited. If the client requests that materials or waste be left on site, the client must accept responsibility for storage, handling and lawful disposal unless otherwise agreed in writing.

Soil, rubble, green waste, treated timber, concrete, packaging, contaminated materials, and similar items may require separate handling or disposal routes. Costs for waste transfer, skips, permits, restricted access, weight limits or specialist disposal may be charged additionally. If hazardous substances are found, including oils, chemicals, asbestos-containing materials or contaminated spoil, we may suspend work until a suitable method of removal or treatment is agreed. We do not knowingly breach any waste regulations, and the client must not instruct us to do so.

Where plants, turf, aggregates or other natural materials are supplied, the client accepts that variations in appearance and performance may occur because of season, weather, storage and site conditions. Aftercare responsibilities, including watering, protection from frost, and routine maintenance, may pass to the client once the work is complete and the site has been handed over, unless an aftercare agreement is included in writing. Failure to provide aftercare may affect plant survival, finish quality, and any applicable warranty.

7. Liability and limitations
We will carry out the services with reasonable skill and care and in accordance with the agreed specification. However, landscaping works involve natural materials, ground conditions and weather-sensitive processes, so certain outcomes may vary. To the fullest extent permitted by law, we are not liable for losses arising from information supplied by the client that is incomplete, inaccurate or misleading, or from defects that could not reasonably have been identified before work began. We are also not responsible for pre-existing defects, hidden ground conditions, or failure of third-party structures, utilities or services.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for any claim arising out of a specific project is limited to the amount paid or payable for the relevant services, except where a higher limit is required by law. We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of enjoyment, or damage caused by delay, to the extent allowed by law.

If damage is alleged, the client must notify us as soon as reasonably possible and allow us an opportunity to inspect and, where appropriate, remedy the issue. The client must take reasonable steps to prevent further loss or damage. Any claim should be supported by relevant evidence. We may not be liable where the client or a third party has altered, maintained, used or interfered with the works after completion in a way that contributes to the problem.

8. Complaints, disputes and termination
If the client is dissatisfied, they should notify us promptly so we can attempt to resolve the issue in good faith. We may offer a repair, adjustment or other reasonable remedy where appropriate. If the client materially breaches these terms, including by non-payment, unsafe conduct, refusal to grant access, or repeated interference with the works, we may suspend or terminate the agreement by written notice. On termination, the client must pay for work already completed, materials ordered, and costs reasonably incurred up to the termination date.

We may also terminate immediately if continuing would be unlawful, unsafe or commercially impractical, or if the client acts in a way that makes completion impossible. Any unused balance of a deposit will be dealt with in accordance with the circumstances, taking into account labour reserved, materials purchased, cancellation fees and other lawful deductions. Termination does not affect rights and obligations that are intended to continue after the agreement ends, including payment obligations, liability provisions and governing law.

9. Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or in connection with the services, except where the law requires otherwise. If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

10. General provisions
Any written variation to these terms must be agreed by both parties. Headings are for convenience only and do not affect interpretation. References to a statute or regulation include any amendment, replacement or re-enactment of that rule. If any provision conflicts with applicable consumer law, that law shall prevail to the extent of the inconsistency. These terms are intended to reflect a fair and lawful basis for landscaping services in Chiswick while keeping the booking, payment and delivery process clear.

By confirming a booking, the client acknowledges that they have read and understood these terms and agree to be bound by them. These terms apply alongside any written quotation, estimate, job sheet or service agreement. In the event of a conflict, any specifically agreed written terms for the project will take precedence over these general terms to the extent of the inconsistency. All other rights and remedies remain unaffected.